Zoom for Government Service Status

All Systems Operational

Zoom Chat Operational
Zoom Chat Operational
Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational
File Transfers: File, Video, Pictures, Voice Operational
Zoom AIC Operational
Zoom Contact Center Operational
Zoom Contact Center Operational
Web Portal (Admin/Users/Provisioning) Operational
Desktop Client (Supervisors/Agents) Operational
3rd Party Integration Clients (e.g. Salesforce, ServiceNow) Operational
Reporting Service Operational
SMS Operational
PSTN Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Zoom Events Operational
Zoom Meetings Operational
Zoom Meetings Operational
Live Transcription Operational
Recording Operational
Live Streaming Operational
Meeting Dial-in/Telephony Operational
Zoom Conference Room Connector Operational
Zoom Whiteboard Operational
Zoom Webinars Operational
Zoom AIC Operational
Closed Captioning ? Operational
Zoom Notes Operational
Zoom Phone Operational
Zoom Phone Operational
Voicemail/Recording/Call Log Operational
SMS/MMS (Inbound/Outbound) Operational
Zoom Subscriptions Operational
Zoom Support Operational
Knowledge Base Operational
Ticketing Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center & Clients Operational
Web Portal Operational
Web Client Operational
Support Page Operational
Integrations/Calendar/Plug-In/Add-In Operational
Zoom Rooms Operational
Zoom Rooms Operational
Zoom Workspace Reservation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Zoom Phone and Zoom Contact Center Data Center Consolidation Dec 1, 2025 00:00 - Jan 31, 2026 23:30 PST

Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this, starting Dec 01, 2025, Zoom Phone and Zoom Contact Center plans to start shifting traffic from old data centers to our newer data centers with weekly continuous migration changes.

The Zoom Phone and Zoom Contact Center team will start to change the sip zone from the old sip zone to the new sip zone in the backend. We are sending out this notification to inform our customers of this change along with some reminders which will assist customers.

We wanted to remind customers for optimal experience, and to avoid any potential issues, to please allow Zoom Traffic to all subnets located on our Zoom Network Firewall page. This includes specific sections for Zoom Phone & Zoom Contact Center.

Customers would see the change in the admin portal of their sites showing the new sip zone after those changes if “Display Custom SIP Zone Options on Web Portal” feature is enabled in Zoom Phone. Customers would not see the sip zone name in Zoom Contact Center thus no portal change for Contact Center customers.

Please note that all hardware phones will automatically reboot when a data center migration is triggered. If you have an ongoing call, it will reboot once the call has ended. Migrations are planned to occur during our weekend off hour change windows to reduce impact.

Here are sip zone name mapping for old data center and new data center in the cluster:

Zoom Phone

US West (N. California) -> US West (RHV)
US East (New Jersey) -> US East (BWI)

Zoom Contact Center

us-gov-west-1 -> US West (RHV)
us-gov-east-1 -> US East (BWI)

To ensure that customers are aware of this change, we are sending out this notification, along with some reminders on allow lists for firewalls or other controls that will ensure customers are not impacted in any way by these changes. Customers should not need to do any active changes if they are following the guidance as provided in Zoom network firewall or proxy server settings. For any questions or concerns, please contact your account team or Zoom Support.

FAQ
What is changing? Zoom Phone and Zoom Contact Center are shifting traffic from the old data centers to the new data centers

When is this planned? Starting Dec 01, 2025 and on a weekly basis until all traffic moved over

What do I, as a customer, need to do? If whitelist is done following Zoom network firewall or proxy server settings, nothing need to be done by customer in this step

Do I need to update my firewall or other systems to allow communications with these new data centers? Following the guidelines in Zoom network firewall or proxy server settings will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.

Will this be the only change for Zoom Phone and Zoom Contact Center? As Zoom continuously optimizes our global footprint to improve performance and availability, there will be additional changes like Generic Device, BYOC, BYOP migration and will be communicated separately. Following the guidance in Zoom network firewall or proxy server settings will help customers connect to the available Zoom data centers.
Posted on Nov 12, 2025 - 18:49 PST

Announcing Updated IP Address Ranges (No operational impact) Dec 26, 2025 21:59-22:00 PST

Zoom will add additional data centers in existing regions to the Zoom for Government routing network, starting no earlier than 30 days from the posting of this notice. For network administrators with Zoom-specific proxy rules, please update your PAC files with the following site.

New data centers:
San Jose (United States) - rhv.zoomgov.com
Washington (United States) - bwi.zoomgov.com


Additionally, the following data centers are no longer in use and will be removed from Zoom resources starting no earlier than 30 days from the posting of this notice:

Removed data centers:
San Jose (United States) - sv.zoomgov.com
New Jersey (United States) - nj.zoomgov.com


The following new IPv6 subnet ranges will be deployed to the Zoom for Government Zoom Phone resources to support the new data centers, starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom for Government-specific firewall or network rules, update their systems as soon as possible in preparation.

New IPv6 ranges for Zoom Phone:
2620:123:20f0::/46
2620:123:20f4::/46

A complete list of network firewall IP ranges (and data centers) for Zoom for Government can be found on the Zoom for Government Support site at: https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010104

A complete list of Zoom data centers can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067446
Posted on Nov 26, 2025 - 12:07 PST

Scheduled Zoom Software Quarterly Lifecycle Update (2/7/2026) Feb 7, 2026 17:00-18:00 PST

The next Zoom Software Quarterly Lifecycle policy enforcement, scheduled for February 7, 2026, will maintain the same version requirements as the November 2025 enforcement for all clients and plugins, except for the VDI client. Zoom will be enforcing a new minimum version for the VDI client, approximately 90 days from now on February 7, 2026.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article:https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010233

To assist with checking the client versions on your account, refer to the Dashboard support article:https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010592
Posted on Nov 01, 2025 - 18:00 PDT
Nov 30, 2025

No incidents reported today.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Zoom Backend Maintenance
Completed - The scheduled maintenance has been completed.
Nov 26, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 17:00 PST
Scheduled - We will be performing maintenance for Zoom Meetings, Zoom Chat, Zoom Phone, Zoom Events, Zoom Calendar, Marketplace and Translation services. Users may experience a brief interruption for these services during the maintenance window.
Nov 26, 14:10 PST
Nov 25, 2025
Issue with active meetings not showing on the Zoom Dashboard
Resolved - This incident has been resolved.
Nov 25, 19:55 PST
Monitoring - The issue affecting active meetings on the Zoom Dashboard has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments
Nov 25, 19:42 PST
Investigating - We are currently investigating a service degradation affecting a subset of users who are experiencing difficulties with the Zoom Dashboard.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Nov 25, 18:44 PST
Zoom Whiteboard Maintenance
Completed - The scheduled maintenance has been completed.
Nov 25, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 17:00 PST
Scheduled - We will be performing maintenance for Zoom Whiteboard. Users may potentially experience a brief interruption for the Whiteboard service during the maintenance window.
Nov 22, 10:03 PST
Nov 24, 2025
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
Web Backend Update: November 21, 2025
Completed - The scheduled maintenance has been completed.
Nov 21, 21:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 17:00 PST
Scheduled - We will be performing an update to our Web Backend. Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010189 for more details.

Users may experience a brief interruption of service during the maintenance window.
Nov 20, 14:39 PST
Zoom Transcription and Translation Maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 17:30 PST
Scheduled - We will be performing maintenance for Zoom Transcription and Translation services. Users may experience a brief interruption for these services during the maintenance window.
Nov 19, 16:34 PST
Nov 20, 2025
Zoom Events Update: November 20, 2025 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Nov 20, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:00 PST
Scheduled - We will be performing an update to Zoom Events. Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010850 for more details. No operational impact is expected.
Nov 19, 16:27 PST
Nov 19, 2025
Issue with call delay
Resolved - This incident has been resolved.
Nov 19, 20:15 PST
Monitoring - Between 02:00 UTC and 02:56 UTC a subset of users experienced delays with inbound and outbound calls. We have mitigated the issue and we will continue to monitor and provide updates as soon as there is more information to share.
Nov 19, 19:23 PST
Zoom Chat Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 17:00 PST
Scheduled - We will be performing maintenance for Zoom Chat. Users may potentially experience a brief interruption of service during the maintenance window.
Nov 19, 11:19 PST
Zoom Room and Zoom Room Controller Update: November 19, 2025 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Nov 19, 19:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 17:01 PST
Scheduled - We will be providing a new version of our Zoom Room Client for macOS, Windows and Appliances and a new version of our Zoom Room Controller for iOS and Android. They will be available for download at https://zoomgov.com/download.

Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010986 for more details.

There is no operational impact. All services will be available during this time.
Nov 19, 10:39 PST
Nov 18, 2025
Zoom Contact Center Update: November 18, 2025 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Nov 18, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 17:00 PST
Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010978 for more details.

There is no operational impact. All services will be available during this scheduled update.
Nov 14, 11:05 PST
Nov 17, 2025
Zoom Phone Update: November 17, 2025 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Nov 17, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 17:00 PST
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010190 for more details.

There is no operational impact. All services will be available during this scheduled update.
Nov 14, 11:03 PST
Zoom Web Client Update: November 17, 2025 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Nov 17, 19:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 17:01 PST
Scheduled - We will be deploying an update for the Zoom Web client. Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010925 for more details. No operational impact is expected.
Nov 17, 10:01 PST
Nov 16, 2025

No incidents reported.

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